CATERING & EVENTS SALES MANAGER

Salary: $55K - $65K base + commissions.

Reporting to: Director of Sales

The Catering & Events Sales Manager is responsible for the day-to-day sales and operations of the call center. Through effective leadership, the manager will strive to achieve company sales and key performance indicator objectives.

SUPERVISORY RESPONSIBILITIES

• Oversee team members and ensure they are achieving prospecting, sales, and guest service goals.
• Drive marketing initiatives with team and ensure guests are up to date on promotions, specials, and new products.
• Assist with interviews, hiring, and onboarding new team members.
• Perform periodic and annual reviews for each team member.
• Provide feedback to coordinators on a daily basis to ensure they are improving.
• Meet weekly with the Director of Sales.
• Fill out weekly reports on all inside sales activity.
• Submit timecards and commission for all catering coordinators.

DUTIES / RESPONSIBILITIES

Catering & Events Sales

• Achieve Inside Catering Sales targets:
• Corporate Sales
• Social Sales
• Event Sales
• Review Catering, Fundraising, and Event Sales budgets and results with the team weekly.
• Create sales initiatives and competitions for the catering call center.
• Assist Catering Coordinators with large orders, maximizing sales through upselling, important details, and guest requests.
• Achieve Catering key performance indicators:
• Coordinator Budgets
• Average Order
• Number of orders
• Direct sales & business development: create a targeted plan for increasing sales volume.
• Focus on revenue-producing activity: strategic planning, cold calling, sales presentations/meetings, and effective closing techniques.
• Active involvement in networking events.
• Maintain relationships with existing clients through follow-up visits and presence at key events.
• Local Store Catering Sales Plan:
• Assist restaurants with Local Store Marketing opportunities.
• Assist Sales & Marketing Manager with new store openings from a Catering and Fundraising perspective.

Fundraising

• Achieve budget sales targets:
• School lunch sales.
• Benefit night sales.
• Oversee fundraising coordinator(s) productivity: prospecting targets, sales, guest feedback.
• Review donation requests.

Guest Service Relations

• Lead by example and ensure 100% guest satisfaction.
• Ensure Guest Service Department is handling complaints per company standards.
• Drive all team members to deliver the highest level of guest service through effective communication with sales and operations team.
• Build and maintain relationships by following through on requests, guest follow-ups, and relaying information for immediate improvement.
• Respond to incoming email/phone feedback from guests and take appropriate action to thank and/or retain guest(s).
• Oversee the internal ticketing system from a Catering & Guest Experience perspective:
• Catering call center issues.
• Catering order issues.
• Buona App issues.
• Overall guest issues.
• Coach team members through issues.

BENEFITS

• Competitive Base Wage
• Comprehensive Medical, Dental & Vision Insurance
• Disability & Life Insurance
• Flexible Spending Account
• 401(k) with Company Match
• Paid Time Off
• Restaurant & Catering Discounts
• Tuition Reimbursement